Compared to Mumbai, Delhi is the kind of city that would require loads of goodwill (read: great PR) to be accepted. To an overwhelming majority, it's the kind of place that is still associated with show-sha-ing and classism. On top of that, the burden of 'rape capital of India' has done irreversible damage. To make things worse, Mumbaikars are known for their let-me-help-you attitude whereas Dilliwallahs... well, let's not go there. If you ask an inhabitant of the capital city, they'll squarely put all the blame on places like Gurgaon and Noida. Delhi NCR ensures this reaction. Apparently, great things happen in New Delhi whereas all the evil stuff carry on in the rest of the NCR. It's naive to tag a city something—savoury or not—based on a few reported instances but the problem festers after the media has done its job. Regardless, there is one story that none of the journalists have mentioned so far: the usage of the word 'ladies' in the two cities. In Delhi, women shamelessly cut public queues using that word. In Mumbai, men use that word to inform others in a crowded train compartment that there is a woman among them and they should provide sufficient space for her to stand. Grammar be damned, civility triumphs when that happens.